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General
Booking Terms & Conditions
- The
signing of the Booking Form or receipt of cheque for deposit from the party
leader confirms the acceptance of the terms and conditions set out and shall
be binding on the person(s) booking and intending to occupy the premises.
- No
parties of guests who are all under the age of 21 can be accepted.
- No
pets accepted.
- For
the comfort of guests our home is a non-smoking home. However, smoking is
permitted on the patio area.
- To
ensure comfort, security and peace of mind, our home is registered with the
State Authorities and is in full compliance with all relevant legislation.
- The
villa is available for occupation from 16.00 hours, local time. Early
occupation could result in you being help responsible for any damages caused
by the previous guests. Departure time is 10am unless otherwise agreed with
the management company or the home owners
- All
local, national and some international telephone calls are free. Calls to
premium rate numbers will be charged as taken using a credit card or
pre-paid telephone card (available in most large retail outlets).
- All
bed linen and towels are provided for your needs.
- Pool
Heating (if purchased) – in the unlikely event of pool heater breakdown,
compensation shall be limited to a refund of the daily pool heating rate for
each day lost due to the breakdown (to a maximum of the total number of
days, at the daily heating rate, for which the pool heating was purchased).
If you have pre-purchased heating and find your pool is not heated on
arrival, or stops heating during your stay, please contact our management
company immediately so the date can be noted. Should a problem be identified
with the heater, you will be refunded from the day you report the problem
with no further compensation. If you do not report the pool heater does not
work, no refund can be given. No further compensation will be given for
lack of pool heat.
- Spa
and Pool heat can also be affected by the external temperature, especially
in the cooler months. Should the heater be found to be functioning correctly
but the ambient temperature changes sufficiently to affect the temperature
of the pool, neither refund nor compensation will be given. You are to
report immediately if your pool is not heated.
- Spa
and pool call outs are only during working hours. Should guests
require attention that is non-emergency related (i.e pool not heating) there
will be a call out charge of $50.00.
- All
spas and pools are under the care of contractors, they are serviced and
chemically balanced weekly. It is possible in between services the
pool may lose minimal water or chemicals or show signs of dirt (especially
in stormy weather). We invite you to use the nets or brushes provided in
between services to keep pools in good condition. Any major concerns
are to be reported to the management company.
- Spa
and pool heaters are made up of electrical and mechanical components, which
can malfunction. Homes of America, and vendors, will not be held responsible
for the failure of the same. However, we will do everything within our power
to remedy the difficulty as soon as possible.
- Spa
and Pools are scheduled to be turned on the morning of your arrival date.
Please note they take 24hours to heat up.
Payment
details
- A non-refundable deposit of
£200 Sterling / $400 USD (or £100/$200 per week if duration is over 14 days) is due within 7 days of your initial reservation, to be sent with the completed booking form.
- On receipt of your
deposit we will bank your cheque and wait for clearance, following which we
will send out a confirmation of booking.
- Payment of the
balance is due 10 weeks prior to your arrival date. On receipt, banking and
clearance of your parties’ final payment, an arrival pack will be
forwarded to you approximately 2-4 weeks before your arrival date.
- A refundable
security deposit of £200/$400 must be paid with the final balance.
- Please contact us to
confirm that the dates you require are available before sending your deposit
and booking form.
- Minimum 5 nights
booking.
- All cheques should
be made payable to "A. Lee".
- Credit/debit card
payments may be accepted by the management company on our behalf. Surcharges
levied by the card companies are payable by the card holder.
Security/Breakages
Bond
- A
refundable security deposit of £200/$400 must be paid with the final
balance.
- This
security deposit will be repaid to your party leader by cheque, within 30
days of your departure, providing the local management company have reported
no breakages/losses and you have returned the key as requested. We check the
inventory prior to your arrival and after your departure and will advise of
any faults. These may include additional cleaning costs for spills, stains
etc.
- We
retain the right to retain the security deposit (either in part or full) to
cover breakages, damage, losses, non-return of the key, international
telephone calls and pay per view television programming. Receipts for
repairs/replacements will be provided in the unlikely event that such
retention of the security deposit is required.
- The
villa front door key must be left in its security box each time you leave
the property. The loss of the door key will result in a charge of £150/$300
from your security deposit.
- You
will be provided with one key for the villa. In the situation that you lock
yourself out, you are to phone our management company immediately and they
will allow you re-entry into the house. Unfortunately you will incur a small
charge for their service depending on the call out time ($25 in office
hours, $100 out of office hours).
- The
client is held responsible for any damage or breakages that may be caused to
the property, its contents and also for any items on the inventory during
your stay. All damage and faults caused or found at the home must be
reported to our management company at the earliest opportunity.
- We
reserve the right to pursue a quest for recompense for any and all
damages/losses caused which may exceed the value of the security deposit
within 14 days of being served notice of this.
- Florida
has a sub-tropical climate and care must be taken with food that is left
uncovered. Spoiling and contaminating food left uncovered can attract
insects very quickly. Any added costs for pest control services incurred
from lack of care in this may be passed to you.
Safety and
Security
- Due
to State Fire Regulations under no circumstances may more than the maximum
number of persons identified on the Booking Form occupy the property.
- There
are fire alarms situated around the entire villa. Any tampering of these
alarms will result in a deduction of $50 from your security bond.
- Children
must be supervised at ALL TIMES whilst in the pool area.
- Glass
is NOT permitted in the pool area. Plastic glasses are provided.
- Villa
Alarm - Guests must use the villa alarm at all times when the villa is
vacated. If the property is burgled and it is found that the alarm has not
been set, you could invalidate your travel insurance and lose your security
deposit to cover our insurance policy.
Liability
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The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of use of the pool and villa.
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It is your responsibility to ensure that children are always supervised properly in and around the pool and inside the villa.
Force Majeure
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The owners or their agents cannot accept responsibility, be responsible or be liable in respect of damage or changes caused by Force Majeure, e.g. strikes, floods, closure of airports, weather conditions or other events beyond our control.
Complaints or
Dissatisfaction
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In the unlikely event of a complaint during your stay please contact the Management Company immediately.
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If the matter cannot be resolved, you should contact the owner, in writing, within 14 days of the end of the rental period.
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If the problem has not been reported, as requested to the Management Company the owner cannot accept any responsibility.
Cancellation
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In the
event of your party needing to cancel, the following conditions will apply.
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Cancellation
Notice
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Cancellation
Cost
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10 weeks plus prior to arrival date
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Loss of deposit
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5 - 10 weeks prior to arrival date
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50% of the
total charge |
| less than
5 weeks prior to arrival date |
100% of the
total charge |
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Deposit is non
refundable upon cancellation.
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Please
ensure you have Travel Insurance to cover your losses if cancellation is due
to an insured event beyond your control resulting in a financial loss.
Disclaimer
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LIABILITY
– The property is privately owned and neither the owners nor the
management personnel accept any responsibility whatsoever for personal
injury, accidents or loss or damage to personal effects, however caused.
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The
owners and their agents reserve the right of entry at any time (includes
such workers as pool
maintenance, gardeners etc.).
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Whilst
all information supplied in the brochure and on the website is deemed to be correct to the best
of our knowledge, it is understood that the information supplied is for
guidance purposes only and does not form any part of the contract.
Law
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This
contract is subject to and shall be constructed in accordance with the laws
of England and the parties hereby submit to the exclusive jurisdiction of
the English courts.
We
want our house to remain as clean and tidy for each and every visitor, so
please respect our home
and treat it with the care it deserves.
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If
you wish to discuss any of these terms and conditions, feel free to contact the owners (Allyson
& Dave Lee) in the UK on;
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Email: |
AllysonJLee@talktalk.net
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Telephone: |
01924 273730 |
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(from outside UK): |
+44
1924 273730 |
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Mobile: |
07790 716725 |
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(from outside UK): |
+44
7790 716725 |
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